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Comments for Asher & Lyric Travel & Family Journalism Sat, 10 Jun 2023 21:13:22 +0000 hourly 1 Comment on 15 Reasons Airbnb’s Customer Service Sucks! + How to Contact Them by Bruno Gomes https://staging-asherfergusson.kinsta.cloud/airbnb-customer-service-is-horrible/#comment-307622 Sat, 10 Jun 2023 21:13:22 +0000 https://staging-asherfergusson.kinsta.cloud/?page_id=9594#comment-307622 Dear hosts,

I had already several interactions with airbnb and they all start well, but the last ones I really identify myself with the 15 reasons describe in the article.

I had to contact the guests my self and find a new place for them yo spent the night and pay it also. So I contacted airbnb at 19:00 and around 24:00 no solution for my guests problem. It is unacceptable. This was on the 16th of April 2023 and still my problem is not fixed, in fact it just become worts, since they started to cancel reservation on my behalf or on them.

I will quit the platform probably. Is there a place where we can formally file a claim to them?

Thanks

]]> Comment on 15 Reasons Airbnb’s Customer Service Sucks! + How to Contact Them by R https://staging-asherfergusson.kinsta.cloud/airbnb-customer-service-is-horrible/#comment-307621 Fri, 14 Apr 2023 21:12:47 +0000 https://staging-asherfergusson.kinsta.cloud/?page_id=9594#comment-307621 Wow, just because he helped you navigate public transit, your host is trash since he didn’t also accompany you on the bus? You paid for keys to an address. Did the host charge you for a city tour and not deliver?

]]> Comment on 15 Reasons Airbnb’s Customer Service Sucks! + How to Contact Them by Michael Hamilton https://staging-asherfergusson.kinsta.cloud/airbnb-customer-service-is-horrible/#comment-307623 Fri, 07 Apr 2023 21:13:46 +0000 https://staging-asherfergusson.kinsta.cloud/?page_id=9594#comment-307623 I just opened an account about a week ago to set up accommodations for a trip in October. Just a few days later Airbnb canceled my reservation, citing that I was in violation for damage to the property. Considering I have never even used Airbnb in the past and the stay is yet in the future, obviously they are making stuff up because they no longer wish to be in business. They basically said that’s it, we aren’t talking. Wow, worst customer service ever!

]]> Comment on 15 Reasons Airbnb’s Customer Service Sucks! + How to Contact Them by anonymous https://staging-asherfergusson.kinsta.cloud/airbnb-customer-service-is-horrible/#comment-307624 Tue, 28 Mar 2023 21:14:06 +0000 https://staging-asherfergusson.kinsta.cloud/?page_id=9594#comment-307624 I have had the worst experiences with AirB&B. I will never use them again. The rental was a condo and it said it had 3 bedrooms. When we arrived, there were three bedrooms but two of the bedrooms were connected with no door! The worst of it was it was advertised as non-smoking, but we the place smelled like an ashtray. The neighbors’ smoking was so bad, it came into our condo. We all woke up coughing and with a son who as asthma, this is not okay under any circumstances. They can’t say it’s non-smoking if we can smell the smoke from other units.

Anyone trying to dispute their refund with AirB&B should try calling their credit card company and making a complaint. Your credit card company can dispute the charge on your behalf.

]]> Comment on 15 Reasons Airbnb’s Customer Service Sucks! + How to Contact Them by Hunter Leece https://staging-asherfergusson.kinsta.cloud/airbnb-customer-service-is-horrible/#comment-307625 Sat, 18 Mar 2023 21:14:26 +0000 https://staging-asherfergusson.kinsta.cloud/?page_id=9594#comment-307625 We bought a property that had previously been managed by a third-party under the Airbnb system. Following the change of ownership the property manager continued to place guests in our house despite specific verbal and written instructions not to. We received no payment and regard thd action of the property manager and Airbnb as fraud. A complaint with Airbnb resulted in their statement that we should take it up with the (unknowing) guest. On further complaint theh told us to take it up with the manager. Airbnb hide behide corporate might and their procedures and processes that we had never signed up to with a property manager we had never engaged or contracted. Evil money grabbing company and property manager. The property is in north Queensland and will never be let through Airbnb as a result if this experience – they could not see how they benfitted from the fraud and refused to do anything to assist. We had ample evidence of what happened including confirmstion from the guest and security camera footage!

]]> Comment on 15 Reasons Airbnb’s Customer Service Sucks! + How to Contact Them by Angela Bell https://staging-asherfergusson.kinsta.cloud/airbnb-customer-service-is-horrible/#comment-307627 Tue, 17 Jan 2023 22:16:12 +0000 https://staging-asherfergusson.kinsta.cloud/?page_id=9594#comment-307627 In reply to Jen.

I am with you. if there is a class action….count me in! This is the worst customer service dept I have ever dealt with and we are super hosts and book airbnbs all the time.

]]> Comment on 15 Reasons Airbnb’s Customer Service Sucks! + How to Contact Them by Angela Bell https://staging-asherfergusson.kinsta.cloud/airbnb-customer-service-is-horrible/#comment-307626 Tue, 17 Jan 2023 22:15:31 +0000 https://staging-asherfergusson.kinsta.cloud/?page_id=9594#comment-307626 Their customer support is a scam to exhaust you in the process so that you never get anywhere with them. It has been over a month since we arrived (with 3 yound kids) at our airbnb in Hawaii and it was a full on construction zone with areas taped off. The promised ‘walkout balcony to the water’ was caution taped off and a massive machine blocking the ocean. The pool was closed, the gym was closed, the beach was only accessible after 430, and that is if it was safe enough to walk around too. We woke up every morning to drilling in the units beside us. A sign in the next door said ‘Warning ASBESTOS: Cancer causing agent’. Everyday we woke up there were men and utility carts blocking us into our unit. I almost ran into a saw that was hanging off a cart at neck level. Man holes everywhere!

We called immediately to get a refund and find a new Airbnb for the rest of our week in Oahu. They spent 4 days telling us they were ‘dealing with it’ or escalating it. They pretended they would call us back. They then sent messages saying we are closing your case as we have not been provided with proof. We sent multiple photos. We requested to send video footage but their system does not accommodate uploading videos. We have been home now for over 3 weeks and I have called almost every 3-4 day and they are still giving us the go around…saying its been sent to this person. There is no upper management team to contact. There is no appeal or complaint process. They said that it is up to the host to reimburse us. The host lives in San Fran and hasn’t stepped foot on the site obviously. HEALTH AND SAFETY was our complaint as well as UNTRUE DESCRIPTION of unit and AMMENITY PROMISED was not available (balcony to water) which is why we paid so much for the unit originally.

They give you absolutely nothing as a guest and as a host. We are superhosts of many units and they have done absolutely nothing for us on either end.

]]> Comment on 15 Reasons Airbnb’s Customer Service Sucks! + How to Contact Them by Ellie https://staging-asherfergusson.kinsta.cloud/airbnb-customer-service-is-horrible/#comment-307628 Sun, 01 Jan 2023 22:16:37 +0000 https://staging-asherfergusson.kinsta.cloud/?page_id=9594#comment-307628 Never again! We stayed in an airbnb for 5 weeks and it had a bad odor. I told the owner I suspected a mold problem and he disagreed. I developed a bad cough and upon returning home I had pneumonia, a partially collapsed lung, and sinus problems. Lo and behold a nasal swab showed all of my problems stemmed from a mold infection in my sinuses. I contacted the owner- no response. I contacted airbnb and they said it was too late to tell them! The owner told them he did a mold inspection but he would not give it to airbnb or to me. Airbnb has no regard for the health and safety of its customers if they will continue to allow this man to rent his home. This is absurd and I have been treated horribly.

]]> Comment on 15 Reasons Airbnb’s Customer Service Sucks! + How to Contact Them by MAP https://staging-asherfergusson.kinsta.cloud/airbnb-customer-service-is-horrible/#comment-307629 Mon, 19 Dec 2022 13:16:56 +0000 https://staging-asherfergusson.kinsta.cloud/?page_id=9594#comment-307629 THE WORST CUSTOMER SERVICE AND DO NOT PROTECT THEIR CUSTOMERS/HOSTS. OMG does anyone know how to get to a senior executive at Airbnb? Worst experience with a guest that I had to evict. While it was bad, it could have been so much worse had the guests decided to not leave. At one point I was sent a message that the guest was refusing to leave and that I would have to cancel and pay her $10K. Over my dead body! Seriously! She had rented for 4 months. Unfortunately there isn’t a way to predetermine if your guests is losing their cognitive abilities, doesn’t believe in washing clothes, , damage walls and turn your rental into nothing short of a homeless camp. The smell is unbelievable and everything that can’t be washing many times will have to be replaced i.e. cushions on chairs and couch. At first I thought I was helping out but then I realized I had turned into an independent nursing home and instead of going home to take care of my aging Mom, I would be staying to protect my property. Every day that I had to help her figure out how to put AC or heat on or repeat where she could store clothes, or explain the parking or rules for leaving the property, I gagged from the smell. I thought it was urine, but my neighbors have confirmed it’s embedded body odor. In two weeks! When I finally put my foot down it got nasty with not just her but her son who lives in the same town. When she would leave, which wasn’t that often, but heat was moved up as high as it could go and hot reading lamps and all lights left on. I was told I couldn’t legally go in and turn them off! The rep who took my case never called me but once, which I missed picking up by a second, notified her to call back but silence. I asked for supervisor and was told in 3 hours….never. I called and said that out of safety concerns I needed to go in and turn off the lamps, but no one ever called or messaged me back. I felt like they cared for this woman as she had many calls, but I never talked to anyone unless I called and explained the situation over and over to someone somewhere in the world who read from a script and barely spoke English. I’m not sure that being a Super Host gets you anywhere. I want to write a terrible review, but I’m afraid of retribution from the son who came and picked her up. This has been a real nightmare. Does anyone have someone in the US that has power to resolve these issues? I will be researching VRBO but not sure they are any better, but I just never want to go through this ever again. Not worth it. Worse than dealing with a cable company! And this is your property you have no rights to protect and Airbnb defends the offender!
WE PAY THESE CROOKS!!!

]]> Comment on 15 Reasons Airbnb’s Customer Service Sucks! + How to Contact Them by Liz Campbell https://staging-asherfergusson.kinsta.cloud/airbnb-customer-service-is-horrible/#comment-307630 Fri, 21 Oct 2022 21:17:18 +0000 https://staging-asherfergusson.kinsta.cloud/?page_id=9594#comment-307630 I am a SUPERHOST with AirBnB. Do you think I would get any special treatment or help when needed? NO! It took over 3 weeks to resolve one minor issue that left us dead in the water with NO INCOME. I made phone calls sometimes twice a day and spoke to 15 different customer ambassadors (as they wrongfully call them). If your employer dumped you for 3 weeks with no pay without so much as a reason why, — gee, would that make someone angry? I was promised return phone calls, “expediting”, “urgent messages” and so on. All lies! I’ve never experienced worse customer service. They beat cable companies, utility companies, cell companies and the DMV as the worst ever! I’m embarrassed to be an AirBnB super host. Could VRBO be this lousy at their job?

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